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Terms & Conditions
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
Shipping & Delivery
For all 'stock items' we aim to deliver your order right away, usually within 2 working days (this excludes items not currently in stock, please contact us where we advise you accordingly) Overseas orders will take a little longer, please contact us for the transit time to your particular destination. All goods must be signed for by an adult aged 18 years or over on delivery.
Any items which are requested to be delivered to an address different to the billing address will go through a process of authentication. This will involve sending a letter to the billing address requesting a code be supplied to Products 4 Testing in advance of the stock being dispatched. This is to protect our customer by ensuring no act of fraud is being carried out
We make every effort to deliver goods within the estimated time scale's, however delays are occasionally inevitable due to unforeseen factors. P4T shall be under no liability for any delay or failure to deliver the products within estimated timescale's.
Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
Any items which are requested to be delivered to an address different to the billing address will go through a process of authentication. This will involve sending a letter to the billing address requesting a code be supplied to Products 4 Testing in advance of the stock being dispatched. This is to protect our customer by ensuring no act of fraud is being carried out.
Privacy & Security
At P4T, we take security very seriously and make shopping online as safe as shopping in any of our stores.
Your browser will go into secure mode as soon as you access the 'checkout' or 'login' pages, i.e. before you enter any personal or payment details. You can check that you are shopping in a secure environment by looking for either a locked padlock or a key icon in the gray bar at the bottom of your screen.
Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combination's to protect each transaction made on our site, so your card details cannot be viewed by anyone else using the Internet. If you are using one of the more recent browser versions, our site supports 128 bit encryption and therefore keeps your details as safe as possible at all times.
We only accept orders that are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. During payment, we also ask for your card billing address as an additional security check. New security checks like the card signature code have recently been introduced to protect your credit card details online.
No credit or debit card details are stored once your order has been processed. This is why you can save your favorite delivery address but need to enter your card details each time you order.
We recommend that you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any sites that you may have visited.
P4T Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Also you will have the facility to check the status of your order by logging into your account.
We endeavor to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or willful default.
We endeavor to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or willful default.
New technologies are emerging on the Internet that help us to deliver customised visitor experiences. In particular, there is a technology called "cookies" which may be used by us to provide you with, for example, customised information from our web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our web site. Depending on the type of cookie we use, cookies also allow us to make our web site more user friendly, for example, permanent cookies allow us to save your password so that you do not have to re-enter it every time you visit our web site.
If you wish, you can usually adjust your browser so that your computer does not accept cookies. If you do this, you will still be able to browse around the site but the functions that allow you to add items to your trolley, set up a new account or access an existing account will not be available. Alternatively you can adjust your browser to tell you when a web site tries to put a cookie on your computer. How you adjust your browser to stop it accepting cookies or to notify you of them, will depend on the type of internet browser program your computer uses. If your computer uses Microsoft Internet Explorer or Netscape Navigator, you will need to follow these instructions after clicking onto this link www.aboutcookies.org (P4T Ltd is not responsible for the content of external web sites. This link will open a new window.) Go to the heading "Manage Cookies". Click onto the option you prefer, either stopping cookies being installed, or notifying you of them. From the list provided, click onto the program which your computer uses. If this is not shown on the list, click on the "help" heading on the bar at the top of this page, search for information on "cookies" - an explanation of how to delete cookies will appear, then follow these instructions.
Please remember, cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party web sites or external data suppliers.
Your browser also generates other information, including which language the site is displayed in, and your Internet Protocol address ("IP address"). An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the Internet via your internet service provider or your network (if you access the Internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our web sites. We do not use your IP address to identify you personally.
We only keep cookies for the duration of your visit to our web site, except where you save your login name as referred to above.
Returns & Replacements
We are able to refund or replace any item returned if it is found to be faulty or defective on receipt. None faulty items returned will be refunded provided that they are found to be in a re-salable condition, less our carriage costs & a small administration/re-stocking charge. P4T Ltd cannot be held responsible for the warranties, terms and conditions of all products sold on this site.
We offer a 30-day money back guarantee. Some products are excluded from the Guarantee and are clearly marked by a † next to the product name. In the unlikely event that you receive faulty or damaged goods, please contact us immediately to resolve the issue.
Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our 30-day money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.
All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.
Ordering
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit & debit card payment. If you are shopping from Europe or anywhere else, place your order and your credit card company will convert the transaction into your own currency.
We accept Visa, Mastercard, Amex, Switch & Solo. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, post or over the Internet.
Payment, Pricing & Promotions
We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
The price you pay is the price displayed on this web site at the time we receive your order apart from the following two exception:
a) While we try and ensure that all prices on our web site are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as canceled. If you cancel and you have already paid for the goods, you will receive a full refund.
Title to any products you order on this web site shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
All prices are shown in £s sterling and include VAT (where applicable) at the applicable current rates but exclude delivery charges (delivery charges on orders under £250 will be charged at a rate of £7.00 per item), unless expressly stated otherwise
Viewing Orders
Logging into your account allows you to view the status of your order(s). For items not in stock we will ensure that the status is updated to ensure you have full vision as to when they will be dispatched and when you can expect delivery.
Updating Account Information
There is a facility in place which once logged in gives you access to update your personal details including email address, phone number to name two. If you have problems doing this please do not hesitate in contacting one of our sales team who will be more than happy to assist you.
